Refund policy

Refunds, Exchanges, & Cancellations
Due to the nature of the one-of-a-kind products offered for sale, Valley + Vetiver does not accept returns, exchanges, or cancellations. All sales are final. Please read the description of the item(s) you wish to purchase before checkout. Valley + Vetiver is not responsible for buyers who do not read the descriptions.

Price Adjustments
On occasion, item prices will be reduced if they do not sell within a given timeframe. If you purchased an item at full price which was recently reduced to a sale price, a one-time price adjustment can be made within 14 days of the original purchase date. Does not apply to 24-hour flash sales. One price adjustment per customer. Please email valleyvetiver@gmail.com with your order number.

Route Package Protection
Valley + Vetiver offers the purchase of package insurance through Route at checkout. To buy insurance, simply turn the toggle to the 'On' switch. Route Package Protection covers lost, stolen, and damaged items that fit the criteria found on their policies page for as little as $0.98. Lost, stolen, or damaged packages without the purchase of Route Package Protection will not be covered by Valley + Vetiver and is the sole responsibility of the buyer. For those that purchase Package Protection, refunds and replacements will be handled through Route if a package is lost, stolen, or damaged. The buyer will need to file a claim with Route. Valley + Vetiver is not involved in the claims or refund process.

Seller Negligence
Please contact valleyvetiver@gmail.com if you have any problems with your order that fall under seller negligence (wrong items sent, noticeable damage due to lack of internal wrapping/protection within the package, no shipment within 7 business days for ready-made items, etc.) so that I may better assist you.